Privacy Policy

Privacy Policy

for https://www.schlossblick-radkersburg.at

1. General Information

The protection of your personal data is of particular importance to us. We process your data exclusively on the basis of legal regulations (in particular GDPR, TKG 2021).

This privacy policy informs you about the type, scope and purpose of the processing of personal data on our website.

2. Responsible person

Name: [Your name / company name]
Address: [Your full address]
E-mail: [Your email address]
Phone: [optional]

3. Hosting

Our website is hosted by the following provider:

IONOS SE

The hosting provider processes personal data (e.g. IP addresses, server logs) within the framework of a data processing agreement pursuant to Art. 28 GDPR.

Data processing takes place within the EU.

4. Access data (server log files)

When you visit our website, the following data is automatically collected:

  • IP address
  • Date and time of access
  • pages visited
  • Browser type and version
  • operating system
  • Referrer URL

This data is required to display the website correctly and to ensure system security.

Legal basis: Article 6 paragraph 1 letter f GDPR (legitimate interest)

5. Making contact

When you contact us via form or email, your data (e.g. name, email, message) will be stored for processing your request.

Your data will not be shared without your consent.

Legal basis: Article 6 paragraph 1 letter b GDPR

6. Online booking (VikBooking Plugin)

We use the WordPress plugin on our website.
VikBooking
for processing direct bookings.

The following personal data will be collected:

  • First and Last Name
  • address
  • E-mail address
  • Telephone number
  • Length of stay (check-in / check-out)
  • Additional information regarding the booking, if applicable.

This data will be used exclusively for processing the booking and fulfilling the contract.

Data will only be shared with third parties if this is necessary for the fulfillment of the contract or is required by law.

Legal basis: Article 6 paragraph 1 letter b GDPR

7. Payment processing

Payment is made according to the chosen method (e.g. bank transfer or, if applicable, integrated payment providers in the booking system).

If payment service providers are used, the data required for payment processing will be transmitted to them.

Legal basis: Article 6 paragraph 1 letter b GDPR

(If you activate PayPal/Stripe later, this should be specifically added here!)

8. Cookies

Our website uses cookies.

Cookies are small text files that are stored on your device.

We use:

  • Technically necessary cookies (for website functionality and booking system)
  • Analytics cookies (only with consent)

On your first visit to the website, you will be shown a cookie banner through which you can give or refuse your consent.

Legal basis:

  • Necessary cookies: Art. 6 para. 1 lit. f GDPR
  • Analytics cookies: Art. 6 para. 1 lit. a GDPR (consent)

9. Web analytics with Google Analytics

Our website uses the web analytics service
Google Analytics
Google LLC.

Google Analytics uses cookies that enable an analysis of website usage.

IP anonymization

We have activated IP anonymization. Your IP address will be shortened within the EU before being transferred to the USA.

Data transfer to third countries

It cannot be ruled out that data will be transferred to Google servers in the USA. Google uses standard contractual clauses pursuant to Article 46 GDPR.

Purpose of processing

  • Analysis of user behavior
  • Website optimization
  • Improving our services

Storage duration

The storage period for user data is (depending on the settings, e.g. 14 months).

Cancellation

You can withdraw your consent at any time via the cookie banner.

Alternatively, you can prevent the storage of cookies by adjusting your browser settings accordingly.

Legal basis: Article 6 paragraph 1 letter a GDPR

10. Data retention

We only store personal data for as long as is necessary to fulfill the respective purposes.

Statutory retention obligations (e.g., up to 7 years for tax purposes in Austria) remain unaffected.

11. Your rights

You have the right to:

  • Right of access (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)

If you believe that the processing of your data violates data protection law, you can lodge a complaint with the competent supervisory authority.

In Austria, the data protection authority is responsible.

12. Data security

We implement technical and organizational measures to protect your data from loss, manipulation or unauthorized access.

13. Changes to this Privacy Policy

We reserve the right to amend this privacy policy as needed.